Client Operations Manager
About the Role
We're hiring a Client Operations Manager for a US-based social media agency that manages around 10 client accounts.You'll be the person who keeps the day-to-day running: producing and publishing content, keeping calendars and deadlines on track, coordinating with designers, and handling the admin that keeps the agency moving.
Key Responsibilities
Content & Publishing
- Write LinkedIn posts from repurposed content, and edit posts from client authors following each client's SOP.
- Build Instagram carousels using Claude.
- Design and adapt social graphics in Canva.
- Take one approved seed post and adapt it for each platform.
- Schedule and publish across platforms using native tools: Instagram posts and stories, LinkedIn articles, UTM links, ManyChat automations.
- Engage on LinkedIn from company accounts, including responding to employee posts.
Ads & Reporting
- Manage Meta and Reddit campaigns for clients once trained: uploading ads, monitoring spend, optimizing against documented rules.
- Build monthly organic and paid performance reports for each account.
Coordination
- Brief client-side graphic designers and approve their output.
- Keep monthly content calendars current so the team knows the plan.
- Own client deadlines and keep delivery on time.
- Handle last-minute needs: content edits, quick research, design tweaks.
Admin & Support
- Manage the CEO's inbox: keep client requests organized and the team clear on to-dos.
- Send monthly client invoices through Stripe.
- Run one client's customer support inbox: refunds via GoHighLevel, login resets via Circle.so, sending the right links and resources.
Requirements
- Have managed social media accounts before, ideally for more than one client at a time.
- Know LinkedIn and Instagram well, including their native publishing tools.
- Are strong in Canva and genuinely comfortable building with AI tools.
- Have excellent written and spoken English.
- Are extremely organized and don't drop deadlines when 10 accounts are moving at once.
- Take feedback well and work independently once trained.
Preferred Qualifications
- Hands-on Meta or Reddit ads experience.
- Familiarity with ManyChat, GoHighLevel, or Circle.so.
What we offer
- Real ownership of client accounts and delivery - minimal handholding after month one.
- A fully trained onboarding: every deliverable, tool, and SOP walked through by the founder.
- A workflow built around AI tools (Claude, Canva) rather than manual, from-scratch work.
- Market-competitive compensation.