Shopify and Amazon Virtual Assistant (VA)

At The Remote Reps, we build high-output remote teams that operate like internal hires for fast-growing e-commerce brands. We help businesses scale by pairing them with elite remote talent who manage operations, optimize processes, and drive day-to-day execution with precision. Our Shopify and Amazon VAs ensure online storefronts run smoothly, product data stays accurate, customer experiences stay positive, and sales opportunities are maximized.

You will be a core part of our clients’ e-commerce operations, handling tasks that keep stores running and performance improving. You will work with leaders across marketing, operations, and fulfillment to deliver measurable business support.

What You’ll Do

You will support the ongoing management of Shopify and Amazon storefronts by performing a mix of operational, analytical, and customer-focused tasks.

Core responsibilities include:

Manage product uploads and updates on Shopify and Amazon (titles, descriptions, pricing, images, variants)
Monitor inventory levels and communicate with fulfillment or supply teams when restocks are needed
Review and troubleshoot listing issues, policy flags, and errors on both platforms
Optimize listings with keyword research and best practices to improve visibility and conversions
Create and manage promotions, discounts, bundles, and storefront features
Handle routine customer inquiries and support issues related to orders, returns, and product questions
Monitor reviews, respond professionally when appropriate, and escalate issues to managers
Track and report key sales metrics, trends, and opportunities for improvement
Coordinate order management workflows and returns processing
Use AI tools to accelerate research, template generation, summarization, and routine workflows
Maintain organized documentation, SOPs, and checklists for recurring tasks

We’re Looking For

You are proactive, detail-oriented, and comfortable owning operational processes. You understand e-commerce environments and take pride in flawless execution.

You should have:

Prior experience managing Shopify and/or Amazon storefronts or related VA responsibilities
Strong written communication and organization skills
Ability to prioritize tasks and execute with minimal supervision
A solutions-oriented mindset that anticipates issues before they become problems
Comfort working in a fully remote environment with asynchronous communication

Nice to Have:

Tech Stack Familiarity

You should be comfortable using most of the following tools:

E-Commerce Platforms

Productivity & Communication

Support & Workflow Tools

Analytics & Reporting

AI & Automation

Why Work With Us

At The Remote Reps, you get:

Competitive pay in USD with performance incentives
Fully remote work with flexible hours
Professional development support
Unlimited PTO and autonomy to own your work
The chance to work closely with e-commerce leaders and impact real sales outcomes

You will become an indispensable part of e-commerce operations for fast-moving brands, building skills that translate to higher-level roles in operations, analytics, or marketplace management.

Full Name

Email Address

Phone (WhatsApp ideal)

Linkedin Profile URL

Location (City, Country)

Years of Experience

What type of role would you prefer?

What's your core skill set(s)?

How soon can you join us? (If there's a notice period you have to serve, let us know)

Where did you hear about The Remote Reps?

Salary Expectation

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Please upload a quick video intro using loom or a google drive link, this helps us determine your communication (not more than 3 mins)

Only candidates with a video intro would be considered - this is the most crucial step to getting selected

We’d love to get to know you better! Please record a short Loom video (3 mins max). You can just wing it, or use the tried and tested method below 🙂

Brief Introduction (30 seconds): Name, current role, and a quick mention of your relevant experience.
Key Experience (1-2 minutes): Focus on 2-3 roles or tasks where you had the most impact, highlighting your main responsibilities and any achievements.
Conclusion (30 seconds): Wrap up with a quick personal note, and why you’re excited about the opportunity (please do not talk about money)