Customer Support Rep (CSR)

At The Remote Reps, we build high-output remote teams that feel like internal partners, not external contractors. Our Customer Support Representatives provide best-in-class support that strengthens customer relationships and drives retention. We pair people with clients who need dependable, clear, and solution-oriented support across channels. You will represent our clients’ brands with professionalism, consistency, and empathy.

You will work with tools and systems that help you move quickly, respond accurately, and solve problems autonomously while collaborating with your team and leadership.

What You’ll Do

You will be responsible for providing timely, high-quality support to customers across email, chat, and helpdesk channels. You’ll help customers resolve issues, answer questions, and ensure experiences stay positive.

Core responsibilities include:

Respond to customer inquiries through email, live chat, and ticketing systems
Resolve issues related to orders, accounts, products, and services with clarity and ownership
Log tickets accurately, tag issues, and update customer records
Escalate complex issues to team leads or subject experts when necessary
Maintain consistent tone and brand voice across all communication
Track and report common questions, trends, and customer feedback
Contribute to updating help documents, FAQs, and internal knowledge bases
Work with AI tools to draft responses, summarize threads, and speed resolution without sacrificing quality
Meet response time and customer satisfaction targets while maintaining quality and accuracy

We’re Looking For

You are customer-centric, proactive, and strong with written communication. You take ownership of issues and see support as an opportunity to build customer trust.

You should have:

1+ years of experience in customer support, helpdesk, or a related customer-facing role
Excellent written communication skills
Ability to manage high-volume inquiries without sacrificing quality
Strong organization and prioritization skills
Problem-solving mindset and attention to detail
Comfort with remote work and async communication

Nice to Have:

Tech Stack Familiarity

You should be comfortable using most of the following:

Support Platforms

Communication & Collaboration

CRM & Tickets

Analytics & Reporting

AI & Productivity

Why Work With Us

At The Remote Reps, you get:

Competitive pay in USD with performance incentives
Fully remote work and flexible hours
Professional development support
Unlimited PTO and culture of ownership
The ability to grow into senior support, success, or operations roles

You will build core skills in communication, empathy, and problem-solving while helping customers feel heard and supported.

Full Name

Email Address

Phone (WhatsApp ideal)

Linkedin Profile URL

Location (City, Country)

Years of Experience

What type of role would you prefer?

What's your core skill set(s)?

How soon can you join us? (If there's a notice period you have to serve, let us know)

Where did you hear about The Remote Reps?

Salary Expectation

Upload your resume below

Please upload a quick video intro using loom or a google drive link, this helps us determine your communication (not more than 3 mins)

Only candidates with a video intro would be considered - this is the most crucial step to getting selected

We’d love to get to know you better! Please record a short Loom video (3 mins max). You can just wing it, or use the tried and tested method below 🙂

Brief Introduction (30 seconds): Name, current role, and a quick mention of your relevant experience.
Key Experience (1-2 minutes): Focus on 2-3 roles or tasks where you had the most impact, highlighting your main responsibilities and any achievements.
Conclusion (30 seconds): Wrap up with a quick personal note, and why you’re excited about the opportunity (please do not talk about money)