Customer Support Rep (CSR)
We’re hiring top-tier Customer Support Representatives for a fast-growing U.S. SaaS company in the marketing automation and outreach space. The platform empowers businesses to manage client communications, automate workflows, and drive sales results — and we’re looking for empathetic, articulate professionals to help customers get the most out of it.
If you’re tech-savvy, confident communicating with business owners, and thrive in a fast-paced environment, this role is for you.
What You’ll Do
- Serve as the first point of contact for users via chat, email, and calls, ensuring issues are resolved quickly and professionally.
- Guide clients through onboarding, setup, and technical troubleshooting using GoHighLevel (GHL) and related CRMs.
- Translate client requests into actionable tasks for the internal technical/development team — acting as the bridge between business and tech.
- Manage client expectations and follow up proactively to ensure satisfaction and retention.
- Document all client interactions, updates, and resolutions accurately inside GoHighLevel.
- Collaborate with the onboarding and product teams to continuously improve customer experience.
- Maintain a calm, positive, and solutions-oriented approach — even with demanding or fast-moving clients.
What We’re Looking For
We’re not just hiring average support reps — we’re looking for the best of the best.
Experience: 5+ years in Customer Support, Customer Success, or Account Management (SaaS, digital marketing, or CRM-based platforms preferred).
Tools: Familiarity with GoHighLevel (GHL) is highly preferred. Experience with other CRMs (Salesforce, HubSpot, etc.) is a plus.
Communication: Exceptional spoken and written English with a neutral or American-sounding accent.
Personality: Empathetic, patient, and composed — able to manage high-energy clients and handle pressure gracefully.
Availability: Full-time (9 AM – 5 PM EST), Monday – Friday.
Preferred: Female candidates with prior experience serving U.S. clients or working in marketing/automation environments.
Why Join Through The Remote Reps
At The Remote Reps, we partner with some of the fastest-growing companies in the U.S. to place top 1% global talent. Every rep we place is backed by:
A dedicated Customer Success Manager for ongoing support and performance check-ins.
Training on AI tools, soft skills, and client communication before you join your assigned company.
A structured work environment with accountability systems and growth opportunities.
You’ll be part of an elite team of professionals who go beyond “support” — you’ll represent the voice, reliability, and reputation of a high-growth tech brand.
