Customer Success Manager (CSM)

At The Remote Reps, we build high-output remote teams that deliver results like internal hires. Our Customer Success Managers create long-term client value by driving engagement, retention, and growth. We partner with fast-growing companies that need trusted professionals who understand customer needs, translate them into outcomes, and build systems that keep clients successful and loyal.

You will be the strategic advocate for our customers. You won’t just solve problems—you will prevent them, drive adoption of solutions, and help clients get measurable impact from their products or services.

What You’ll Do

You will own the success journey for a portfolio of clients. You’ll build relationships, define success metrics, and ensure customers reach their goals while strengthening loyalty and retention.

Core responsibilities include:

Serve as the primary point of contact for client success, engagement, and retention
Onboard new clients by understanding objectives, defining success outcomes, and setting clear expectations
Build success plans that tie customer goals to milestones and deliverables
Monitor health signals (usage, engagement, feedback) and proactively address risks
Conduct regular check-ins, business reviews, and strategy sessions with clients
Advocate for customer needs internally and coordinate cross-functional support when needed
Identify upsell, expansion, or renewal opportunities based on value delivered
Track and report key success metrics and impact on customer outcomes
Use data and insights to optimize journeys, reduce churn, and improve satisfaction
Develop and maintain documentation, best practices, and success playbooks
Use AI tools to help personalize outreach, summarize insights, and speed workflows

We’re Looking For

You are a customer-focused strategist who balances empathy with business outcomes. You can build trust with stakeholders, understand the deeper needs behind requests, and connect execution to results.

You should have:

2+ years of experience in customer success, account management, or related client-facing roles
Strong communication and relationship-building skills
Proven ability to drive retention, adoption, and satisfaction
Ability to work independently in a remote setting
Strong problem-solving skills and attention to detail
Data-informed decision making with an analytical mindset

Preferred Experience:

Tech Stack Familiarity

You should be comfortable using most of the following:

Customer Success Tools

Analytics & Tracking

Communication & Collaboration

Support & Tickets

AI & Productivity

Why Work With Us

At The Remote Reps, you get:

Competitive pay in USD with performance incentives
Fully remote work with flexible schedules
Professional development support and career growth
Unlimited PTO and a culture of ownership
The ability to build strong client relationships and own outcomes

You will grow as a strategic partner to clients, drive tangible customer success outcomes, and play a key role in shaping how we deliver world-class support and growth for customers.

Full Name

Email Address

Phone (WhatsApp ideal)

Linkedin Profile URL

Location (City, Country)

Years of Experience

What type of role would you prefer?

What's your core skill set(s)?

How soon can you join us? (If there's a notice period you have to serve, let us know)

Where did you hear about The Remote Reps?

Salary Expectation

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Please upload a quick video intro using loom or a google drive link, this helps us determine your communication (not more than 3 mins)

Only candidates with a video intro would be considered - this is the most crucial step to getting selected

We’d love to get to know you better! Please record a short Loom video (3 mins max). You can just wing it, or use the tried and tested method below 🙂

Brief Introduction (30 seconds): Name, current role, and a quick mention of your relevant experience.
Key Experience (1-2 minutes): Focus on 2-3 roles or tasks where you had the most impact, highlighting your main responsibilities and any achievements.
Conclusion (30 seconds): Wrap up with a quick personal note, and why you’re excited about the opportunity (please do not talk about money)