Customer Success Manager (CSM)

We’re hiring skilled Customer Success Managers (CSM) to join our team remotely. If you have experience in client management, customer relationships, and driving customer success, we want to hear from you! Join us and work with top-tier clients while enjoying the flexibility of remote work. Competitive pay, amazing opportunities for growth, and a dynamic work culture await!

Job Responsibilities

Manage a portfolio of clients, ensuring their success with our services.
Conduct regular check-ins with clients to assess satisfaction and provide proactive solutions.
Guide clients through the onboarding process and assist with product setup.
Identify upsell opportunities and work with the sales team to drive growth.
Monitor customer health metrics and address any risks to client retention.
Collaborate with internal teams to ensure customer needs are being met.
Provide feedback to internal teams regarding customer issues and product improvements.

Requirements

1-5 years of experience in customer success, client management, or account management.
Proven experience in building and maintaining long-term relationships with clients.
Ability to identify opportunities for customer growth and upsell services.
Strong communication skills, both written and verbal, with the ability to present solutions effectively.
Excellent organizational skills with the ability to manage multiple accounts simultaneously.
Proficiency with CRM tools (e.g., Salesforce, HubSpot, Zendesk) and customer success platforms.
Ability to work within US business hours or flexible hours depending on the client.

Benefits

Full Name

Email Address

Phone (WhatsApp ideal)

Linkedin Profile URL

Location (City, Country)

Years of Experience

What type of role would you prefer?

What's your core skill set(s)?

How soon can you join us? (If there's a notice period you have to serve, let us know)

Where did you hear about The Remote Reps?

Salary Expectation

Upload your resume below

Please upload a quick video intro using loom or a google drive link, this helps us determine your communication (not more than 3 mins)

Only candidates with a video intro would be considered - this is the most crucial step to getting selected

We’d love to get to know you better! Please record a short Loom video (3 mins max). You can just wing it, or use the tried and tested method below 🙂

Brief Introduction (30 seconds): Name, current role, and a quick mention of your relevant experience.
Key Experience (1-2 minutes): Focus on 2-3 roles or tasks where you had the most impact, highlighting your main responsibilities and any achievements.
Conclusion (30 seconds): Wrap up with a quick personal note, and why you’re excited about the opportunity (please do not talk about money)